FAQ
HOW SHOULD I CHARGE EXWELL PRODUCTS? 
Answer : Connect the EXWELL product to power with the special cable provided. LED indicator stays luminous when charging (red) and fully charged (different products feature different indicator color when charging; Do not charge more than 24h). 

WHAT IF MY EXWELL PRODUCT DOESN’T WORK OR CANNOT BE CHARGED? 
Answer : Please follow the steps below to identify the cause of the failure: Connect your EXWELL device to power. If it shuts down because the battery is completely depleted, the LED indicator stays luminous (red) after connecting to power, indicating it is charging. If the indicator doesn’t light up 5 minutes after connecting to power, please check:  
• If the plug of the device is properly connected to the socket.  
• If the power plug is properly connected to the wall socket. If none of the above steps can identify the cause, the EXWELL product bought by you may have a functional defect. Please check the warranty page or contact our Customer Service directly. 

HOW SHOULD I CLEAN MY EXWELL PRODUCT? (ONLY FOR PRODUCTS MARKED WATER RESISTANT) 
Answer : Clean the surface of the device with soap or water after each use, and rinse with warm water. Do not use facial cleaner containing alcohol, petroleum or acetone. 

CAN I DISINFECT EXWELL PRODUCTS WITH BOILING WATER? 
Answer : We do not recommend that you put the EXWELL product in boiling water as this may damage the product. 

CAN I EXPOSE EXWELL PRODUCTS TO OUTDOOR SUNLIGHT? 
Answer : We do not recommend exposing EXWELL products to outdoor sunlight as this may damage the product. 

HOW OFTEN SHOULD I CHARGE IT? 
Answer : Battery life varies by product, but in general, in case of low battery, LED indicator lights up and flickers in red. 

CAN I CHARGE THE EXWELL PRODUCT WITH OTHER CHARGERS? 
Answer : Please use the charger provided with the EXWELL device. Charging with other chargers (including chargers for other EXWELL products) may damage the battery.